Refund and Returns Policy

Welcome to Bluenigma Hotel and Backpackers! We are committed to providing you with the best experience during your stay with us. Please read our Refund and Returns Policy carefully to understand your rights and obligations regarding cancellations, refunds, and returns.

1. Reservations and Cancellations

1.1 Room Reservations

• Reservations can be made directly through our website, by phone, or via third-party booking platforms.
• A valid credit card is required to secure your reservation.

1.2 Cancellation Policy

• Standard Rate Bookings: Cancellations made up to 48 hours before the check-in date will receive a full refund. Cancellations made within 48 hours of the check-in date will be charged for the first night’s stay.
• Non-Refundable Rate Bookings: These bookings are non-refundable. No refunds will be issued for cancellations or no-shows.
• Group Bookings: Cancellations for group bookings (5 rooms or more) must be made at least 14 days before the check-in date to receive a full refund. Cancellations made within 14 days of the check-in date will be subject to a charge of 50% of the total booking amount.

2. Refund Process

2.1 Refund Method

• Refunds will be processed to the original method of payment used at the time of booking.
• Please allow up to 7-10 business days for the refund to appear on your statement, depending on your bank or credit card provider.

2.2 Partial Stays and Early Departures

• No refunds will be issued for early departures or unused nights.

3. Changes to Reservations

3.1 Modifications

• Changes to reservations (e.g., date changes) are subject to availability and any rate differences. Please contact us as soon as possible to request a modification.
• No modifications can be made within 24 hours of the check-in date for standard rate bookings.

4. No-Show Policy

4.1 No-Show Charges

• Guests who do not check in on the scheduled arrival date without prior notice will be considered a no-show and will be charged for the entire stay as per the reservation.

5. Special Circumstances

5.1 Force Majeure

• In the event of unforeseen circumstances such as natural disasters, pandemics, or other events beyond our control, we will review refund and cancellation requests on a case-by-case basis.

6. Contact Us

If you have any questions or need assistance with your reservation, please contact our customer service team:

• Email: Info@bluenigma.com
• Phone: (+30)694 245 3044

7. Amendments

Bluenigma Hotel and Backpackers reserves the right to amend this Refund and Returns Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

Thank you for choosing Bluenigma Hotel and Backpackers. We look forward to welcoming you and ensuring you have a pleasant stay.